Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Monday 23 March 2020 - Important Information
- New
24/03/2020
Taddington Road Surgery We have taken the decision to CLOSE Taddington Road Surgery with immediate effect. Patients telephoning Taddington Road Surgery will have their call diverted to Wilson Street Surgery. Patients requesting an appointmen Read more
COVID-19 and People with Type 1 Diabetes
- New
17/03/2020
For more information about having Type 1 Diabetes with the current COVID-19 situation, please read the letter below. COVID-19 and People with Type 1 Diabetes Read more
Coronavirus – Appointment Booking
- New
09/03/2020
Please note that we have taken the decision to turn off the option for patients to be able to book appointments via the website for the foreseeable future. This is to ensure that all patients booked into the surgery are talking to one of our traine Read more
Coronavirus Update
- New
06/03/2020
To aid triage of possible coronavirus cases, we have suspended online booking on advice from NHS England. Patients who have already booked online appointments will still be seen, you just cannot book new ones while the current outbreak is continuing. Read more
Hay Fever
- New
05/03/2020
How to manage your Hay Fever. Read more
Coronavirus Update
- New
04/03/2020
The NHS in Derbyshire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are availabl Read more
Infections and Vaccinations
04/11/2019
Top Tips For Winter
04/11/2019
120th year Anniversary Celebrations Celebration Week - 15th-19th June 2015
04/11/2019
Meningococcal (MenC)
01/11/2019
MMR (Measles, Mumps and Rubella)
01/11/2019
Dates For Your Diary
01/11/2019
Dr Jill Fletcher
01/11/2019
NHS App
01/11/2019
Flu Vaccinations
01/11/2019
Medicines Order Line
01/11/2019
Text Messages
01/11/2019
Appointment choices at the HUB
01/11/2019
Thank you to our PPG
01/11/2019

Wilson Street Surgery

Wilson Street Surgery
CQC Inspected and Rated
Outstanding

Wilson Street Surgery

Wilson Street Surgery is currently OPEN.

Taddington Road Surgery is currently CLOSED.

Wilson Street Surgery

News

Wilson Street Surgery

Wilson Street Surgery CQC Inspected and RatedOutstanding

Wilson Street Surgery

Wilson Street Surgery is currently OPEN.

Taddington Road Surgery is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Wilson Street Surgery

News

Wilson Street Surgery
CQC Inspected and Rated
Outstanding

Submit self-monitoring health reviews
(if requested by the doctor or nurse):