Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

We do not take repeat prescription requests over the phone or email.

Medicines Order Line

Simply phone the Medicines Order Line on 01158 550 260 to request your repeat medication.

Your prescription will then be sent electronically to a nominated pharmacy of your choice, having been authorised by your usual GP first. You will then be able to collect your medication direct from your pharmacy within 2 working days. Please give your pharmacy additional time to get your prescription ready for you.

The Medicines Order Line is open Monday to Friday, 8am to 4pm.

Telephone lines are particularly busy on Mondays and the day after bank holidays. Afternoons and Wednesday to Fridays are quieter times and the queue times are shorter, so it is preferable to call later in the day or week to ensure you can get through easier.

Medicines Order Line have introduced a call back service.

To access it, please email ddccg.southMOLonlinerequests@nhs.net, and include the following information:

  • The name of your GP practice
  • Your name
  • Your date of birth
  • Your contact telephone number

Please do not include medication details in your email.

Please note that no responses will be provided via email as the purpose of email is to request a call back only. The MOL expect to be able to call you back within 2 working days (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries.

The MOL will attempt to call you back three times only. Please keep your phone with you at all times. It is also important to note that by providing the MOL with your email and details you are giving permission to share your details with other NHS organisations who may also have to share your information so that your request ban be completed. The CCG accepts no responsibility for the incoming transfer of information.

Collecting your prescription

Information:

You can usually collect your prescription 2 working days after you have ordered it.

If you take medication on repeat prescription you may wish to take advantage of a free service offered by several of the local pharmacies. They will offer to collect prescriptions from the surgery and have the medication ready for collection at an agreed time at their premises. In certain special circumstances they may also be prepared to deliver, such as to the elderly, disabled and housebound.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

You can also find out if you are entitled to free prescriptions.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.