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Noticeboard

BIG CHANGES AT WILSON STREET!

Unfortunately, two of our doctors are moving on to new chapters of their lives – Dr Burton left Wilson Street at the start of September, and Dr Nkwam leaves us at the end of October. Replacing two doctors has not been easy, and we have taken the decision to employ three Advanced Clinical Practitioners, or ACPs for short. In the best spirit of our vision to train new clinicians, our own practice nurse Angela Parker has been in training to start in this new role, and we are also training Faisal Hussain, a prescribing pharmacist, who will be starting to see patients as an ACP in around six months. At the moment, you might see Faisal doing health checks for some chronic problems. We have also taken on experienced ACP Kelly Elliott. The ACPs are trained to see and treat minor ailments, freeing up GP appointments

BUT WHAT DOES THIS MEAN FOR ME?

From the 1st October you will hear a new message when you call for an appointment, informing you that our reception staff will ask you to briefly describe your problem. This aides us in booking you with the most appropriate member of staff. A comprehensive list of the problems that the ACPs can help with is below:

  • Allergies (e.g. hay fever/ allergic reactions)
  • Asthma, COPD
  • Back, leg and joint pains
  • Breast problems
  • Constipation
  • Coughs & colds, chest infections
  • Cystitis or urinary tract (water) infections
  • Dizziness
  • Eye problems such as conjunctivitis
  • Earache and ear infections
  • Contraception, including Emergency contraception
  • Headaches
  • Indigestion or acid reflux
  • Incontinence
  • Low mood, anxiety problems
  • Men’s Health
  • Minor Injuries, including wounds, burns and scalds
  • Skin problems such as rashes, eczema, psoriasis, ulcers, and insect bites
  • Sore throats
  • Tiredness, fatigue
  • Vaginal discharge and sexual health
  • Vomiting & Diarrhoea

Because of their level of training, the ACPs are unable to treat pregnant women, Kelly cannot see children under 1, and at present Angela cannot see children under 14.

The ACPs will also be available to treat emergency problems.

The bottom line is that we will be offering more appointments and a more efficient service for everyone!

A NEW GP AS WELL?!

In addition to the changes above, we have also employed a new GP, Dr Ghandi. We are very much looking forward to her starting on the 8th of October.

2018 Flu Clinics

Drop In clinics for patients that usually have a Flu Jab have taken place but don't worry, we have appointments available for your Flu jab with the Nurses. Just give us a call to book your appointment.

Dates For Your Diary

The Surgery will be CLOSED from 12noon for staff Training on the following dates:-

Wednesday 7 November 2018

Wednesday 30 January 2019

Wednesday 20 March 2019

 

 

Code of Conduct

 What you can expect from the Practice :

    • To be seen promptly and be treated with respect, in confidence, regardless of your medical problems, age, sex or ethnic origin.

    • Our Advanced Access system provides you with an appointment to see any one of our doctors, usually on the same day. There are times, however, when the doctor of your choice may be unavailable. In such instances, we will provide you with an alternative doctor.

    • Wherever possible, you are encouraged to see the same doctor for the same medical complaint to ensure continuity of care.

    • The practice will not visit you at home in the event of transport difficulties or convenience.

    • The practice will not tolerate physical or verbal aggression of any kind by patients or their relatives/friends to any members of the practice team.

What the Practice expects from you:
    • To attend for your appointments on time.

    • To cancel any appointments you no longer require.

    • To attend surgery at all times unless you are too unwell to travel.

    • To treat all members of the practice team with the courtesy and respect you would expect yourself.
 
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