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Car Parking at the Surgery-Wednesday 20 November '19

Please note our Surgery car park at Wilson Street will be CLOSED all day on Wednesday 20 November. This is due to essential gas maintenance work carried out by Cadent.  We apologise for any inconvenience.

Medicines Order Line

From 5th August patients will only be able to order their repeat prescriptions in any of the following ways: -
Via the new Medicines Order Line (MOL) by telephoning on 0115 855 0260 9am-4pm Mon to Fri.
Online (using SystmOnline) or via the NHS App.

For more information, click on to the Prescriptions Tab on the Home page.  

Try the new NHS App

If you are a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Systmonline you can continue to use it. You can use the NHS App as well.

For more information go to


2019 Flu Clinics

 Please click on the Clinics & Services tab for details 

Dr Jill Fletcher  

After nearly 25 years at Wilson Street Surgery I will be stepping down as a partner on the 30th June 2019.

Although I will still be working in general practice I will be significantly reducing my clinical workload and will be focussing on my roles training and supporting current and future GPs.

It has been a privilege to look after my patients and it is hard to go. However I know you are in good hands with the all the other doctors and staff at Wilson Street.

I would like to thank you for the kindness you have shown to me personally over the years.

Dates For Your Diary

The Surgery will be CLOSED from 12noon for staff Training on the following dates:-

Wednesday 20 November 2019

Wednesday 15 January 2020

Wednesday 15 March 2020. 

Code of Conduct

 What you can expect from the Practice :

    • To be seen promptly and be treated with respect, in confidence, regardless of your medical problems, age, sex or ethnic origin.

    • Our Advanced Access system provides you with an appointment to see any one of our doctors, usually on the same day. There are times, however, when the doctor of your choice may be unavailable. In such instances, we will provide you with an alternative doctor.

    • Wherever possible, you are encouraged to see the same doctor for the same medical complaint to ensure continuity of care.

    • The practice will not visit you at home in the event of transport difficulties or convenience.

    • The practice will not tolerate physical or verbal aggression of any kind by patients or their relatives/friends to any members of the practice team.

What the Practice expects from you:
    • To attend for your appointments on time.

    • To cancel any appointments you no longer require.

    • To attend surgery at all times unless you are too unwell to travel.

    • To treat all members of the practice team with the courtesy and respect you would expect yourself.
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