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Noticeboard

BIG CHANGES AT WILSON STREET!

Unfortunately, two of our doctors are moving on to new chapters of their lives – Dr Burton left Wilson Street at the start of September, and Dr Nkwam leaves us at the end of October. Replacing two doctors has not been easy, and we have taken the decision to employ three Advanced Clinical Practitioners, or ACPs for short. In the best spirit of our vision to train new clinicians, our own practice nurse Angela Parker has been in training to start in this new role, and we are also training Faisal Hussain, a prescribing pharmacist, who will be starting to see patients as an ACP in around six months. At the moment, you might see Faisal doing health checks for some chronic problems. We have also taken on experienced ACP Kelly Elliott. The ACPs are trained to see and treat minor ailments, freeing up GP appointments

BUT WHAT DOES THIS MEAN FOR ME?

From the 1st October you will hear a new message when you call for an appointment, informing you that our reception staff will ask you to briefly describe your problem. This aides us in booking you with the most appropriate member of staff. A comprehensive list of the problems that the ACPs can help with is below:

  • Allergies (e.g. hay fever/ allergic reactions)
  • Asthma, COPD
  • Back, leg and joint pains
  • Breast problems
  • Constipation
  • Coughs & colds, chest infections
  • Cystitis or urinary tract (water) infections
  • Dizziness
  • Eye problems such as conjunctivitis
  • Earache and ear infections
  • Contraception, including Emergency contraception
  • Headaches
  • Indigestion or acid reflux
  • Incontinence
  • Low mood, anxiety problems
  • Men’s Health
  • Minor Injuries, including wounds, burns and scalds
  • Skin problems such as rashes, eczema, psoriasis, ulcers, and insect bites
  • Sore throats
  • Tiredness, fatigue
  • Vaginal discharge and sexual health
  • Vomiting & Diarrhoea

Because of their level of training, the ACPs are unable to treat pregnant women, Kelly cannot see children under 1, and at present Angela cannot see children under 14.

The ACPs will also be available to treat emergency problems.

The bottom line is that we will be offering more appointments and a more efficient service for everyone!

A NEW GP AS WELL?!

In addition to the changes above, we have also employed a new GP, Dr Ghandi. We are very much looking forward to her starting on the 8th of October.

2018 Flu Clinics

Drop In clinics for patients that usually have a Flu Jab have been arranged for:-

Saturday 29 September 2018 at Wilson Street Surgery

Saturday  6 October 2018 at Wilson Street Surgery

Saturday 13 October 2018 at Taddington Road Surgery

All clinics are DROP IN from 8.30am until 12noon.

Dates For Your Diary

The Surgery will be CLOSED from 12noon for staff Training on the following dates:-

Thursday 13 September 2018

Wednesday 19 September 2018

Wednesday 7 November 2018

Wednesday 30 January 2019

Wednesday 20 March 2019

 

 

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact Sue Altoft, Practice Manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from Reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Practice Complaints Procedure

Practice Complaint Form

Patient Feedback Card

 

POhWER

The Independent Complaints Advocacy Service (ICAS) which used to be a national organisation, has now been contracted out to independent providers and the current provider for Derby is POhWER. Patients who need help in making a complaint can contact POhWER at www.pohwer.net

HealthWatch Derby

We hope that that if you have a problem, you will use the Practice Complaints Procedure. This gives us the opportunity to improve our service. This does not affect your right to approach HealthWatch Derby who are based at The Council House, Corporation Street, Derby, DE1 2FS. Telephone: 01332 643988.

Care Quality Commission (CQC)

If you wish to contact the CQC, you can telephone the National Customer Service Centre on 03000 616161, write to them at CQC, National Customer Service Centre, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA or email through their website www.cqc.org.uk

UK Ombudsman Services

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 

 
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