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Noticeboard

Car Parking at the Surgery-Wednesday 20 November '19

Please note our Surgery car park at Wilson Street will be CLOSED all day on Wednesday 20 November. This is due to essential gas maintenance work carried out by Cadent.  We apologise for any inconvenience.

Medicines Order Line

From 5th August patients will only be able to order their repeat prescriptions in any of the following ways: -
Via the new Medicines Order Line (MOL) by telephoning on 0115 855 0260 9am-4pm Mon to Fri.
Online (using SystmOnline) or via the NHS App.

For more information, click on to the Prescriptions Tab on the Home page.  

Try the new NHS App

If you are a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Systmonline you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

 

2019 Flu Clinics

 Please click on the Clinics & Services tab for details 

Dr Jill Fletcher  

After nearly 25 years at Wilson Street Surgery I will be stepping down as a partner on the 30th June 2019.

Although I will still be working in general practice I will be significantly reducing my clinical workload and will be focussing on my roles training and supporting current and future GPs.

It has been a privilege to look after my patients and it is hard to go. However I know you are in good hands with the all the other doctors and staff at Wilson Street.

I would like to thank you for the kindness you have shown to me personally over the years.

Dates For Your Diary

The Surgery will be CLOSED from 12noon for staff Training on the following dates:-

Wednesday 20 November 2019

Wednesday 15 January 2020

Wednesday 15 March 2020. 

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact Sue Altoft, Practice Manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from Reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Practice Complaints Procedure

Practice Complaint Form

Patient Feedback Card

 

POhWER

The Independent Complaints Advocacy Service (ICAS) which used to be a national organisation, has now been contracted out to independent providers and the current provider for Derby is POhWER. Patients who need help in making a complaint can contact POhWER at www.pohwer.net

HealthWatch Derby

We hope that that if you have a problem, you will use the Practice Complaints Procedure. This gives us the opportunity to improve our service. This does not affect your right to approach HealthWatch Derby who are based at The Council House, Corporation Street, Derby, DE1 2FS. Telephone: 01332 643988.

Care Quality Commission (CQC)

If you wish to contact the CQC, you can telephone the National Customer Service Centre on 03000 616161, write to them at CQC, National Customer Service Centre, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA or email through their website www.cqc.org.uk

UK Ombudsman Services

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 

 
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