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Noticeboard

Dates For Your Diary

The Flu Clinic dates for 2017 have been arranged. Click on the Clinics & Services tab for more information.

Meningococcal vaccination - 2017 school leavers

Teenagers born between 01/09/1998 - 31/08/1999 (2017 school leavers) are now eligible for urgent catch-up with Meningococcal vaccination. If you fit in to this age group, please contact the surgery and book an appointment with the practice nurse.

Text Messages

In an effort to make better use of our texting service, we would like to communicate with you when necessary by Text Message. If you prefer not to be contacted in this way. please let us know.

 

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact Sue Altoft, Practice Manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from Reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Practice Complaints Procedure

Practice Complaint Form

Patient Feedback Card

 

POhWER

The Independent Complaints Advocacy Service (ICAS) which used to be a national organisation, has now been contracted out to independent providers and the current provider for Derby is POhWER. Patients who need help in making a complaint can contact POhWER at www.pohwer.net

HealthWatch Derby

We hope that that if you have a problem, you will use the Practice Complaints Procedure. This gives us the opportunity to improve our service. This does not affect your right to approach HealthWatch Derby who are based at The Council House, Corporation Street, Derby, DE1 2FS. Telephone: 01332 643988.

Care Quality Commission (CQC)

If you wish to contact the CQC, you can telephone the National Customer Service Centre on 03000 616161, write to them at CQC, National Customer Service Centre, Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA or email through their website www.cqc.org.uk

UK Ombudsman Services

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 

 
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