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Dr Jill Fletcher

After nearly 25 years at Wilson Street Surgery I will be stepping down as a partner on the 30th June 2019.

Although I will still be working in general practice I will be significantly reducing my clinical workload and will be focussing on my roles training and supporting current and future GPs.

It has been a privilege to look after my patients and it is hard to go. However I know you are in good hands with the all the other doctors and staff at Wilson Street.

I would like to thank you for the kindness you have shown to me personally over the years.

BIG CHANGES AT WILSON STREET!

Unfortunately, two of our doctors are moving on to new chapters of their lives – Dr Burton left Wilson Street at the start of September last year, and Dr Nkwam left us at the end of October. Replacing two doctors has not been easy, and we have taken the decision to employ three Advanced Clinical Practitioners, or ACPs for short. In the best spirit of our vision to train new clinicians, our own practice nurse Angela Parker has been in training to start in this new role, and we are also training Faisal Hussain, a prescribing pharmacist, who will be starting to see patients as an ACP in around six months. At the moment, you might see Faisal doing health checks for some chronic problems. We have also taken on experienced ACP Kelly Elliott. The ACPs are trained to see and treat minor ailments, freeing up GP appointments

BUT WHAT DOES THIS MEAN FOR ME?

From the 1st October you will hear a new message when you call for an appointment, informing you that our reception staff will ask you to briefly describe your problem. This aides us in booking you with the most appropriate member of staff. A comprehensive list of the problems that the ACPs can help with is below:

  • Allergies (e.g. hay fever/ allergic reactions)
  • Asthma, COPD
  • Back, leg and joint pains
  • Breast problems
  • Constipation
  • Coughs & colds, chest infections
  • Cystitis or urinary tract (water) infections
  • Dizziness
  • Eye problems such as conjunctivitis
  • Earache and ear infections
  • Contraception, including Emergency contraception
  • Headaches
  • Indigestion or acid reflux
  • Incontinence
  • Low mood, anxiety problems
  • Men’s Health
  • Minor Injuries, including wounds, burns and scalds
  • Skin problems such as rashes, eczema, psoriasis, ulcers, and insect bites
  • Sore throats
  • Tiredness, fatigue
  • Vaginal discharge and sexual health
  • Vomiting & Diarrhoea

Because of their level of training, the ACPs are unable to treat pregnant women, Kelly cannot see children under 1, and at present Angela cannot see children under 14.

The ACPs will also be available to treat emergency problems.

The bottom line is that we will be offering more appointments and a more efficient service for everyone!

A NEW GP AS WELL?!

In addition to the changes above, we have also employed a new GP, Dr Tia Gandhi. Dr Gandhi joined us on 8 October.

Dates For Your Diary

The Surgery will be CLOSED from 12noon for staff Training on the following dates:-

Wednesday 15 May 2019

Wednesday 17 July 2019

Wednesday 18 September 2019

Wednesday 20 November 2019

Wednesday 15 January 2020

Wednesday 15 March 2020. 

New Patient Registration

The doctors welcome new patients who live within our practice area (please click on the Practice Area tab to see if you live in our practice area). 

As it often takes sometime for records to be forwarded from your former practice, all newly registered patients will be asked to complete a health questionnaire and book to see one of the Practice  Nurses for a New Patient Medical.

Medical treatment is available from the date of registration. 

If you would like to register with our Surgery and live in our practice area, please call in at Reception to complete a Patient Registration Form. You will need to provide Identification (namely a Birth certificate/passport and a Utilities Bill showing your name and your current address) to register with us.

 

Named GP for all patients

As part of the new 2015/16 General Medical Services contract, all our patients  have now been allocated a named GP and this GP will be responsible for your overall care at the practice.

So what does this mean for you?

All our patients are allocated a named doctor. This does not mean you can only see that GP. You are able to continue to choose the doctor you wish to see or the GP who is available on the day. Therefore you should see no change in the day to day running of the practice or your care.

However, if you do not know who your allocated named GP is, please feel free to ask the Receptionist when you next visit the surgery.

 If you would like your allocated named GP changing we will make reasonable efforts to accommodate your request.

Please remember this DOES NOT affect which doctor you usually see at the practice.

 
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