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Car Parking at the Surgery-Wednesday 20 November '19

Please note our Surgery car park at Wilson Street will be CLOSED all day on Wednesday 20 November. This is due to essential gas maintenance work carried out by Cadent.  We apologise for any inconvenience.

Medicines Order Line

From 5th August patients will only be able to order their repeat prescriptions in any of the following ways: -
Via the new Medicines Order Line (MOL) by telephoning on 0115 855 0260 9am-4pm Mon to Fri.
Online (using SystmOnline) or via the NHS App.

For more information, click on to the Prescriptions Tab on the Home page.  

Try the new NHS App

If you are a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Systmonline you can continue to use it. You can use the NHS App as well.

For more information go to


2019 Flu Clinics

 Please click on the Clinics & Services tab for details 

Dr Jill Fletcher  

After nearly 25 years at Wilson Street Surgery I will be stepping down as a partner on the 30th June 2019.

Although I will still be working in general practice I will be significantly reducing my clinical workload and will be focussing on my roles training and supporting current and future GPs.

It has been a privilege to look after my patients and it is hard to go. However I know you are in good hands with the all the other doctors and staff at Wilson Street.

I would like to thank you for the kindness you have shown to me personally over the years.

Dates For Your Diary

The Surgery will be CLOSED from 12noon for staff Training on the following dates:-

Wednesday 20 November 2019

Wednesday 15 January 2020

Wednesday 15 March 2020. 

Online Services

The practice confirm that all systems are in place to allow patients to access booking appointments, ordering repeat prescriptions & view allergies and adverse reactions online.


This is via TPP SystmOne using our website If you do not already have a username and password for this system you will need to register for them by calling into the practice to register in person. See below for further details.

Click on the link below to access the Patient Online - Frequently Asked Questions leaflet.

Patient Online - FAQs

Online Registration Form

Online Registration Form


Please download the Online Registration form, complete and hand in to a receptionist so we can set you up with your User name and Password. Please also provide some identification with your name and address on. 

If you need to find out more about Systmonline and how to register for this service you can call into the surgery with two forms of identification (one item from each of the following lists):  

  • Personal ID: Current passport, photocard driving licence, birth certificate etc.


  • Address ID: Utility bill, bank statement or council tax etc (with your name, address and dated within the last 6 months).

You will then be given your confidential login information.

All information that is sent to the Surgery via Systmonline is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted.  Only you and the surgery are able to see this information.

SystmOnline changes with effect from 1 April 2016 

Parents or Guardians that have previously had access to their childrens SystmOnline account for the booking of appointments or ordering of repeat prescriptions may notice that this facility has now been blocked. This is due to the changes introduced in online access from 1.4.16. SystmOne has now disabled children's accounts where the child is aged between 11 and 15 years. The child will be able to set up their own online account when they turn 16.


Using Systmonline, you can:

  • book an appointment
  • order repeat medication
  • view your summary care record 
  • complete questionnaires
  • change your contact details
  • change your nominated pharmacy

all via the internet from home, work or on the move, and in your own time, day or night. An app can also be downloaded for your smart phone or tablet. 




 Online Access to Records

Our clinical software providers have now developed appropriate systems for patients to request online access to their detailed coded records using a method that is secure and safeguards the best interests of the patient.

Please click on the link below to access the Patient Information Leaflet about this service.

PIL - It's your choice.

If you wish to apply for online access to your medical records, please download the Application Form below, complete the Form and present it in person to the Surgery along with 2 forms of identification - one must show photo ID, and one must show proof of address.

Application for online access to my medical record

Consent to proxy access to GP online services.


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